Refund policy

Last updated: July 28, 2026

We want you to love your Aylora bag. Here's how we handle issues with your order.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, contact us within 30 days of your purchase at getaylora@gmail.com with a photo or short video showing the issue. Once reviewed, we'll issue a full refund — there's no need to send anything back to us.

Change of Mind

Because of how our products are shipped, we're unable to accept returns or issue refunds for reasons other than a damaged or defective item (for example, if you simply change your mind or the item isn't what you expected).

Order Not Received

If your order hasn't arrived within the estimated delivery window, contact us at getaylora@gmail.com with your order number and we'll look into it right away.

How to Request a Refund

  1. Email getaylora@gmail.com with your order number.
  2. For damaged/defective items, attach a photo or short video of the issue.
  3. We'll review your request and respond within a few business days.

Questions?

Reach out anytime at getaylora@gmail.com.